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Urgent requests can be submitted through the platform at any time
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Disruptions don't happen at 9am on a Tuesday. They happen at 2am, in a different timezone, with a passenger on board and no one picking up the phone.
EDAERO's platform accepts urgent requests at any time, with the operations team — not an automated ticket queue — responding during extended daily coverage hours.

Urgent requests can be submitted through the platform at any time

Mission status visible throughout via Mission Control

Direct escalation management for disruptions and last-minute changes

Integrated with dispute resolution and Secure Mission™ payment release
Built to be there when you need us.
Speak directly with EDAERO about your mission.